Customer Agreement

Customer Agreement, Scope of Works & Disclaimer — sealing bathrooms, tile roofs and concrete surfaces. Please complete your details, read the agreement below, and accept.

Surface Seal Australia provides non-invasive remediation and sealing services designed to reduce water ingress through tiled and grouted surfaces using proprietary epoxy sealing systems. The service may include:

• Shower remediation
• Balcony sealing
• Wet area sealing
• Surface sealing applications
• Grout and tile sealing
• Associated preparation and application works

Surface Seal Australia does not remove tiles, replace waterproof membranes, undertake plumbing repairs, perform structural building repairs, or rebuild wet areas unless specifically stated in writing.

Standard application turnaround is 24–72 hours from commencement of works, subject to site conditions, surface area, and curing requirements. This timeframe is an estimate only and may vary.

The Customer acknowledges that:

• Surface Seal Australia has visually inspected the accessible areas only.
• Surface Seal Australia cannot inspect hidden building elements without destructive investigation.
• Existing waterproof membranes, framing, substrates, plumbing systems, drainage systems and concealed building components are not visible and cannot be fully assessed.
• Surface Seal Australia has not represented that the service replaces a compliant waterproof membrane installation.
• The Customer understands that the service is a remediation and sealing treatment designed to reduce water ingress through tiled and grouted surfaces.

Surface Seal Australia shall not be responsible for leaks, defects or failures caused by:

• Failed or deteriorated waterproof membranes
• Plumbing defects
• Burst pipes
• Cracked pipes
• Drainage defects
• Structural movement
• Building settlement
• Foundation movement
• Cracked substrates
• Existing hidden water damage
• Rot, mould or deterioration within concealed areas
• Defects not visible at the time of inspection
• Previous building work undertaken by others
• Movement of tiles, grout or substrates occurring after treatment
• Damage caused by third parties

The Customer acknowledges that the treatment process cannot identify all hidden defects within the building structure. Should hidden defects exist behind walls, under floors, within cavities or beneath tiled surfaces, further building repairs may be required which are outside the scope of Surface Seal Australia's services.

Any warranty provided by Surface Seal Australia applies solely to the performance of the installed sealing system in accordance with the written warranty document provided. The warranty does not cover:

• Plumbing failures
• Structural movement
• Building defects
• Membrane failures
• Damage caused by others
• Acts of nature
• Flooding
• Storm events
• Abuse, neglect or improper maintenance

The warranty is limited to the rectification, repair or replacement of the Surface Seal treatment at Surface Seal Australia's discretion.

To the maximum extent permitted by law:

• Surface Seal Australia's liability shall be limited to the value of the services supplied.
• Surface Seal Australia shall not be liable for indirect, consequential or economic loss.
• Surface Seal Australia shall not be liable for damage arising from pre-existing defects, hidden defects or conditions beyond its reasonable control.

The Customer warrants that:

• All information supplied is accurate.
• They have disclosed any known leaks or defects.
• They are authorised to engage Surface Seal Australia.
• Safe access will be provided for all works.

Please confirm your acceptance and sign below.